ReBeL
Inactive account
Posts: 158
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Post by ReBeL on Feb 5, 2004 0:08:34 GMT 2
Hi Nelsonry,
Sorry about that photoshop note, I take it back.
You've got also my apologizes...
Danny
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Post by wwfcgoober on Feb 5, 2004 2:30:47 GMT 2
Let's take a look at the facts here:
Firstly, with regard to this original thread.
FACT: A thread was started which showed a game and watch being auctioned. FACT: I commented by saying I would have taken another photo if it was my auction. FACT: The seller gets upset because they received criticism about their auction.
Secondly, with regard to the Chef which I sold.
FACT: You bought a Chef from me. FACT: You received the game and left positive feedback. FACT: You then emailed me saying you would like to be compensated because you are unhappy. FACT: I told you I am willing to sell you French instruction booklets at a reduced cost. FACT: I am currently selling instruction booklets on ebay, but if you would care to check my auctions you will see they are English, not French. I have the French waiting here for you.
Might I suggest that as a seller if you cannot deal with constructive criticism about your auctions, you do one of two things.
Either:
A. Don't sell on ebay or B. Don't browse a forum where people freely express their points of view.
I have in the past received criticism about my auctions and I'm sure I will again in the future. It's all part of being a seller and learning from my mistakes. My response is:
A. Get over it and don't take it personally. B. Apologise and attempt to rectify the situation. C. Change my future auctions to try and ensure the same thing does not happen again.
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Nelsonlry
- Banned member -
Ever the passionate game&watch upstart : >
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Post by Nelsonlry on Feb 5, 2004 2:59:24 GMT 2
Saner and Rebel, I accept your apologies My point is simple. I did not want to sling mud at anyone. I was just a bit hurt that you all did not drop me a mail about my auction when I'm also a member of this forum. I can deal with criticism, if it is constructive. And the last thing I want is to find out about right here in the open. I have only started auctioning my items recently and I apologised if I'm a bit sensitive in this matter.
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Nelsonlry
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Ever the passionate game&watch upstart : >
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Post by Nelsonlry on Feb 5, 2004 3:07:15 GMT 2
wfcgoober, you most certainly did offer anything in black and white. Our last correspondence ended on "let me check".
But never mind, I did say that I will leave it up to you and if you are not willing to do anything, it's fine. I did not reproduce the e-mail to intimidate you.
I only did it because you tried to create an impression of me being a demanding and unreasonable buyer. That's not true and you know it. I paid promptly and gave you a positive feedback, although you left out important details on your product on auction.
And about you being such a fantastic seller and offering me great customer service, I'm sorry to say that that's is not true as well. Just read your e-mail
And I will just like to point out that I'm a bit pissed at you about your comments about poor pictures of my auction because I did not feel that you had the moral authority to say anything on it, especially with when photos and description left some crucial details about the condition of the your Chef box.
And that you were making such comments while you were still keeping me hanging over what you planned to do over my unhappiness over your Chef auction.
=====
Let me put this plainly. I have decided not to ask anything from you in case that you claim that I'm using pressure tactics.
But I will not continmue bidding for any more items from you in the future because besides the fact that I am not sure about the quality of the products you sell, I am also not sure about you as a seller.
Let's end this issue on this note.
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Nelsonlry
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Ever the passionate game&watch upstart : >
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Post by Nelsonlry on Feb 5, 2004 4:09:02 GMT 2
Sorry, I saw a typo: I meant: "You most certainly did NOT offer anything in black and white". But as I said, bygones and bygones.
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Post by wwfcgoober on Feb 5, 2004 6:08:21 GMT 2
Nelson, let me ask you a hypothetical question in regard to your Toss Up auction.
After the auction ends and the winning bidder pays for and receives the game, they express disappointment at the condition. How would you respond to them? Hypothetically of course.
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Nelsonlry
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Ever the passionate game&watch upstart : >
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Post by Nelsonlry on Feb 5, 2004 7:15:13 GMT 2
Hi wfcgoober, I will do the following:
1] For high priced items like the Toss-up, I will send 3-4 more pictures of the item at all angles to the seller before they pay me. So that they cannot say that they do not know the condition of the item they are buying.
I understand that we want to save money by just having 1 picture on the auction but nothing is stopping us from taking a few more for our buyers... unless you have not been honest in your auction description.
2] If the product does not match its description on the auction or I had neglected to mention important details about the product, I am open to a full refund once I received the item back from the seller in the same condition that I have sent him.
- Most important of all, if there is anything that I agree to do for the buyer during the after-sales servicing, I will do my best to keep my word to him or her
These are all the points I have. I'm still new to auctioning off items and that's why I'm very sensitive to people criticising my auctions... when no one even bothered to use the "ask the seller (me) a question" on the Auction page.
I had this very uncomfortable feeling when I discovered that people are commenting on auction in this forum where I am a member and i was kept in the dark. So pardon me for feeling a little sensitive about it.
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Post by wwfcgoober on Feb 5, 2004 8:29:32 GMT 2
No, my question was:
After the auction ends and the winning bidder PAYS FOR AND RECEIVES THE GAME, they express disappointment at the condition.
How would you respond then?
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Nelsonlry
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Ever the passionate game&watch upstart : >
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Post by Nelsonlry on Feb 5, 2004 8:40:25 GMT 2
I will see whether they have a valid concern and oif they do, I will recompensate them by cash or my discounts. Most certainly, I will not keep them hanging about the status of my action, if I agree to carry them out. Is that a problem?
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Post by wwfcgoober on Feb 5, 2004 8:47:21 GMT 2
I see.
Now let's do a comparison here shall we.
I listed a boxed Chef for auction. My description DID NOT state that there was tape on the box. The photo showed the tape on the box.
You listed a loose Toss Up for auction. Your description DID NOT state that the buttons were discoloured. The photo showed the buttons were discoloured.
In comparison, we each listed an item which had a problem. Neither of us mentioned the problem in our descriptions. Both of us provided a photo in the auction showing the problem.
Could you please explain to me how your auction differs in any way possible from my auction?
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Nelsonlry
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Ever the passionate game&watch upstart : >
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Post by Nelsonlry on Feb 5, 2004 9:02:09 GMT 2
There is no basis for comparison.
I have already clarified on my auction that the buttons are light pink and I apologised for the poor photo. Check my auction again. I will send more pictures of the game to my buyer
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You on the other hand totally left it out of your description. So far, people who sell items to me with tape on always write down that there's tape on it. For one of my other auction i.e. the CGL Turtle ridge, I did precisely that.
What is eating you right now? if you feel that you are in the right, why claim here in this thread that you had offered me discounts on instructions?
I find it so odd and distasteful when you did not confirm with me on anything and tried to create the impression of me as a overly demanding customer in your second post of this thread.
That is not true. As your customer, I paid promptly, left positive feedback for you before you left one for me and left it open for to consider whether you want to compensate me.
Am I a demanding customer? Ask your conscience for I sense your pride is the one speaking here.
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Post by sAner on Feb 5, 2004 9:04:14 GMT 2
Hi there Nelson,
You are right ... Had I seen you (the seller) was a member of this forum I wouldn't have placed the post in the first time. But on the other hand, we didn't really flame you, did we? Anyway, let's close the discusion. Let bygones be bygones, just like you wrote.
Something entirely off-topic but very handy ... whenever you discover a typo or want to add something to a post you made yourself, you can use "modify". It's on the right top-corner of your post. You can modify and even delete one of your own posts.
And then something in defence of Alan (wwfcgoober). I remember him as a fair seller. I once bought a boxed Snoopy Tennis from him on e-bay. When I received the item, I saw the LCD screen had a little failure. I e-mailed Alan about it and he reacted by apologising. He claimed he hadn't seen it. He offered me another boxed g&w (JR-55) for a discounted price. I accepted and we both were very happy after that. Btw: I had to buy 4 more Snoopy Tennis g&w's after that before I was entirely happy with the LCD. There seem to be some kind of problem with that specific game.
Best regards, sAner
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Post by wwfcgoober on Feb 5, 2004 9:14:29 GMT 2
I've clearly made the point that you have accused me of doing the exact same thing which you are doing in your auction.
If you either can't see that, or refuse to see that, then there's nothing more anyone can say to you.
Your mind is obviously made up. I have been friendly in trying to deal with you and have tried to make amends.
There is nothing more I can do for you .
Pieter, I think it's a generic defect with most Snoopy Tennis games. Almost every one I've seen has poor lcd quality.
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Nelsonlry
- Banned member -
Ever the passionate game&watch upstart : >
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Post by Nelsonlry on Feb 5, 2004 9:18:29 GMT 2
Saner, I've already said that I accept your apologies and those of the rest. Bygones are bygones
But I do not know what is Alan's intention here. He has still not e-mailed me to close the matter i.e. just bygones be bygones.
I feel that with his statements, he is still trying to find fault with me and my auction. I do not know whether that's vindictiveness or a feeling of self-righteousness?
I merely corrected certain misperceptions that he created in his second post here, which placed me in an unfair light.
But I have to state my unease in dealing with him in the future. I think that this is really a bit too much.
By the way, Alan, do you think that your picture of the Chef box is clear and well-taken? I'll go back and have a look at it again. Let me check whether it is very obvious.
If not, I proffer the same criticism you gave me earlier. You should have taken a better picture.
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Nelsonlry
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Ever the passionate game&watch upstart : >
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Post by Nelsonlry on Feb 5, 2004 9:24:53 GMT 2
To sum up, as a customer, I paid promptly, left you a positive feedback before you left one for me and let you decide what action to take when I stated my reservations about the missing details of the decription of your box.
You said you will get back to me on discounted instructions, which you never did. And I find you here critisisng my auction in a public form, in which I am a member and making comments about me as a demanding customer.
is that fair? Guys, I have nothing more to say after this. The points are all there. You can draw your conclusions.
Feel free to have the last word, Alan. I have spent enough time on this unsatisfactory transaction.
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